Thank you for shopping with Namoh dream design define. We aim to provide you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we offer a straightforward refund and return policy outlined below. By purchasing on our website, you agree to this policy.

1. Eligibility for Returns:

a. You may request a return within 15 days of receiving the product(s). To be eligible for a return, the product(s) must be unused, in its original condition, and in the original packaging.

b. Some products, such as personalized or custom-made items, are not eligible for returns unless they are damaged or defective.

2. Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support team at [Insert Email Address] within 2-3 days of receiving the product(s) to request a return. Please provide your order number and a detailed reason for the return.

b. Once your return request is approved, we will provide you with instructions on how to return the product(s) and the address for the return shipment.

c. Carefully package the product(s) to be returned in the original packaging to prevent damage during transit.

d. Ship the product(s) to the provided return address. You are responsible for the return shipping costs unless the return is due to a defective or damaged product.

3. Refund Process:

a. After we receive the returned product(s) and inspect their condition, we will process your refund.

b. If the return is due to a defective or damaged product, we will issue a full refund, including the original shipping cost.

c. For non-defective returns, the refund will be the product price minus any applicable restocking fees and the original shipping cost.

4. Refund Timeframe:

a. Once the return is approved and the product(s) received, we will process the refund within [number] business days.

b. The time it takes for the refund to reflect in your original payment method may vary depending on your payment provider’s policies.

5. Damaged or Defective Products:

a. If you receive a damaged or defective product, please get in touch with us immediately at [Insert Email Address]. We will arrange for a replacement or issue a full refund, including the shipping cost.

b. We may request photographic evidence of the damage or defect before processing the return or refund.

6. Non-Returnable Items:

a. The following items are not eligible for return:

  • Custom-made or personalized products.
  • Products that have been assembled, modified, or used.
  • Products with obvious signs of wear and tear.

b. Returns not meeting the eligibility criteria may be subject to refusal or restocking fees.

7. Shipping and Handling Charges:

Shipping and handling charges are non-refundable unless the return is due to a defective or damaged product.

8. Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.

9. Changes to the Policy:

We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. The most current version of the policy will be posted on our website.

If you have any questions or concerns regarding this Refund and Return Policy, please contact us at:

Namoh dream design define- Address: Vishwakarma Hastshilp Gram, 129/28, Road, Sangriya, Jodhpur, Rajasthan 342013 

Email: info@namoh.com

Phone: 7891608882

Thank you for shopping with Namoh’s dream design define!